Austin Energy bill assistance

Short answer

Austin Energy's Customer Assistance Program gives an ongoing bill discount to qualifying households, and help funds can cover a past-due balance. You apply with your account number and income documentation.

Who this is for

Austin Energy customers with a bill they cannot pay, or whose household income qualifies for the ongoing discount.

The steps, in order

1. Find your Austin Energy account number and the current balance.
2. Gather income documentation for everyone in the household.
3. Apply for the Customer Assistance Program if you qualify; it lowers every bill.
4. For a past-due balance, ask about help funds and a payment arrangement before the due date.
5. If a disconnection notice arrived, call first; the notice date is the real deadline.

Have this ready

• Your account number
• Income documentation
• The past-due amount
• Any disconnection notice

Common mistakes to avoid

• Waiting until the disconnection date to ask for help.
• Applying only for a one-time fund when the ongoing discount is the bigger win.

Common questions

Who qualifies for the Austin Energy discount?

The Customer Assistance Program uses household income and participation in certain benefit programs. The current thresholds are on Austin Energy's site and change, so check there.

Can a payment plan stop a disconnection?

An arrangement made before the notice deadline usually holds the disconnection. Miss the arrangement and the process restarts, so pick a plan you can keep.

Official source

• Austin Energy customer assistance

Checked August 26, 2026. Recheck the official page monthly and when the official page changes.

Related

• Austin utility bill help
• Austin Transportation User Fee: residential exemption help