Austin 311 ticket status lookup
Check your Austin 311 ticket status.
Check an Austin 311 request in the city's public data and prepare a follow-up with its status, department, and dates. Free, no account.
Common questions
Where do I find my Austin 311 service request number?
It is in the confirmation email or text Austin 311 sent when the request was filed, formatted like 26-00294365. If you reported by phone, the operator read the number to you during the call.
What do the Austin 311 statuses mean?
Open means the public record is still open. Closed describes the request record, not proof that the problem was fixed. Ask Austin 311 what the closure means and whether work continues under another case before starting over.
What can I do if my 311 request is closed but the problem remains?
Keep your existing request number. Prepare a follow-up here, then call Austin 311 at 512-974-2000 to ask about the closure, the responsible department, and the next update. This tool prepares what to ask; it does not contact the city or reopen a request.
Why can’t this tool find my request?
Check the number on your confirmation. A request missing from the public dataset does not mean it was never filed. Try the official status options or call Austin 311 with your number. Public data can lag behind the city’s internal records.
Is this the City of Austin?
No. ATX Untangled is independent. This page reads the city's public 311 dataset, the same open data the city publishes for everyone, and links to the official Austin 311 site for anything account-specific.
Can I report a new problem here?
The city-problems guide helps you prepare a new report and find the official reporting options. Checking a status or copying a follow-up here does not submit anything to the city.
Choose a next step
ATX Untangled is independent. Verify current requirements with the official source linked from each page.