Austin 311 ticket status lookup
Check your Austin 311 ticket status.
Paste an Austin 311 service request number and see its live status, department, and last update from the city's public 311 data. Free, no account.
Common questions
Where do I find my Austin 311 service request number?
It is in the confirmation email or text Austin 311 sent when the request was filed, formatted like 26-00294365. If you reported by phone, the operator read the number to you during the call.
What do the Austin 311 statuses mean?
Open means a city department still has the request. Closed means the city marked the work done or the request resolved. If something was closed without being fixed, file a new 311 request and reference the old number.
Is this the City of Austin?
No. ATX Untangled is independent. This page reads the city's public 311 dataset, the same open data the city publishes for everyone, and links to the official Austin 311 site for anything account-specific.
Can I report a new problem here?
Yes. Tell us what happened and ATX Untangled files the official 311 report with your details. You approve the exact filing first, and the city's own receipt proves it was filed.
Choose a next step
ATX Untangled is independent. Verify current requirements with the official source linked from each page.