Austin Transportation User Fee exemption help

Short answer

A residential City utility customer may fit the Transportation User Fee exemption when the bill payer is 65 or older, does not own or regularly use a private vehicle, or the property is vacant. The current residential form covers the age and no-private-vehicle paths; the City says vacancy is determined from monthly electric and water use, so contact the fee team for that route. The City makes the decision.

Who this is for

Residential City of Austin utility bill payers who see a Transportation User Fee and may fit one of the City's current exemption categories.

Next steps

1. Confirm the fee appears on a current City utility bill and identify the person responsible for paying it.
2. Choose the current age, no-private-vehicle, or vacant-property route; contact the City about vacancy because it is not an option on the current residential form.
3. Submit age or no-private-vehicle details only through the official residential form and save the confirmation.
4. Inspect later bills; the current form says no-private-vehicle certification must be renewed annually and processing can take up to three billing cycles.

Have this ready

• The current bill and the name of the person responsible for it
• The age, no-private-vehicle, or vacancy category
• Account and identity details only inside the official City form
• A saved submission and a future bill-check date

Common mistakes to avoid

• Assuming not owning a car automatically removes the fee
• Describing every exemption as annually renewable
• Expecting the next bill to change immediately
• Promising a retroactive refund or entering an account number, birth date, or ID number in ATX Untangled

Official sources

• Austin Transportation User Fee rules
• Residential exemption request
• Current residential exemption form

Checked August 10, 2026. Recheck the official page monthly and when the official page changes.

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• Start, stop, or transfer Austin utility service