Austin utility bill help

Short answer

Austin residents should confirm the bill is from City of Austin Utilities, review the current CAP discounts, and contact Customer Care for current CAP or Plus 1 instructions. Customer Care or the administering service agency confirms current instructions and any assistance.

Next steps

1. Confirm the bill is from City of Austin Utilities.
2. Review the current CAP discount types on the official Austin Energy page.
3. Ask Customer Care for the current Plus 1 instructions and administering service-agency route.
4. Save the official response, then check a later bill for any approved changes.

Key facts

• Confirm the bill is actually from City of Austin Utilities before anything else.
• The current CAP discount types are listed on the official Austin Energy page; Customer Care confirms current CAP and Plus 1 instructions.
• Save the official response and check a later bill for any approved change.

Checked August 10, 2026 against the official source.

Official sources

• Austin Energy Customer Assistance Program
• Austin Energy Plus 1 and Customer Care

Last reviewed August 10, 2026 against the official source.

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