ATX Untangled.

We deal with the city so you don't have to.

Tell us what happened. We fill out the official city form, you read it and approve it, and the agency's own receipt proves it is done.

Opening your page…

Reload this page

Help with the next thing

Get help with the city.

Pick a topic below or describe what you need to find your next step.

Start with the right route

  • Call 911 for an emergency or immediate danger.
  • Call or text 988 for crisis support.
  • Open current food, shelter, crisis, and medical-care handoffs.
  • Use Austin 311 for a non-emergency City question or service request; call 3-1-1 or 512-974-2000.
  • Use the official agency or program page for benefits, utilities, housing, tolls, and records.

Popular Austin help guides

Browse all Austin resident guides

ATX Untangled prepares the request and, with your OK, files it through the official channel, then saves the agency receipt as proof. It is independent and not affiliated with the City of Austin or any government agency.