Report a streetlight outage in Austin

Short answer

Austin Energy owns and maintains most streetlights in Austin, and repair reports go through 311 as an AE Street Light Issue. The fastest reports include the pole number (a tag on the pole) or the nearest street address. A light that cycles, flickers, or stays dark for nights is a repair report; a whole block dark at once can be an outage worth reporting the same way.

Who this is for

Austin residents with a dark, flickering, or damaged streetlight near their home, business, or a route they walk or drive.

The steps, in order

1. Find the pole number on the metal tag at eye level, or pin the nearest street address and cross street.
2. Note what the light does: fully dark, flickering, cycling on and off, or on during the day.
3. Report it through Austin 311 online or by phone as a street light issue with the pole number or address.
4. Save the 311 case number. Streetlight repairs run on a crew schedule, so follow up with the number if it stays dark.

Have this ready

• The pole number or nearest address
• The nearest cross street
• What the light is doing
• Whether the area feels unsafe without it

Common mistakes to avoid

• Reporting without a pole number or address; crews cannot find the right light from a vague corner description.
• Reporting a traffic signal as a streetlight. Signals are a different 311 service type with a faster response.
• Assuming one dark light means a power outage. A single dark pole is usually a bulb or photocell repair, not an outage.

Common questions

Who fixes streetlights in Austin?

Austin Energy maintains most city streetlights. Reports filed through 311 route to AE crews as an AE Street Light Issue.

How long does a streetlight repair take in Austin?

It varies by crew load and the repair type. Track the 311 case number and follow up if the light stays dark past a couple of weeks.

What about a light on a highway or in a park?

Highway lighting can be TxDOT and park lighting can be Parks and Recreation. The 311 report will get routed, so file it with the best location you have.

Official sources

• Austin Energy report a problem
• Austin 311

Checked August 26, 2026. Recheck the official page monthly and when the official page changes.

Related

• Report a pothole or street problem in Austin
• Austin 311 help: report and track a city issue