Report a pothole or street problem in Austin

Short answer

Street defects are handled by the City through Austin 311. Give the exact address or nearest intersection, the lane it affects, and a photo if it is safe to take one.

Who this is for

Anyone who hit or spotted a pothole, broken pavement, or a street hazard inside Austin city limits.

The steps, in order

1. Pin the exact spot: address, nearest intersection, and which lane or direction.
2. Take a photo if you can do it safely; include a landmark for scale.
3. Report it to Austin 311 as a street repair or pothole.
4. Save the request number and check status before reporting again.
5. If it damaged your car, the claim path is separate from the repair request.

Have this ready

• The exact location
• A photo if safe
• Whether it is in a travel lane, bike lane, or sidewalk edge

Common mistakes to avoid

• A vague location like a whole street name; crews search by segment.
• Reporting a TxDOT road to the City; highways and frontage roads are state-owned.

Common questions

How fast does Austin fix a reported pothole?

Priority depends on severity and location. Track the 311 request; hazards in travel lanes move faster than cosmetic wear.

Can I claim car damage from a pothole?

A damage claim is a separate process from the repair report. Keep photos, the location, and the request number if you plan to file one.

Official source

• Austin 311

Last reviewed August 26, 2026 against the official source.

Related

• Austin 311 help: report and track a city issue