Report any Austin city problem to the right queue

Short answer

Austin 311 has hundreds of service types and the closest match decides which crew sees your report. We match the plain-language problem to the official category, attach the location and evidence, and file it so it lands in the right queue the first time.

Who this is for

Austin residents with a noise, dumping, graffiti, signal, sidewalk, light, water, parking, or animal problem who are not sure which city service type covers it.

The steps, in order

1. Describe the problem in plain words and pin the exact location.
2. Note when it happens, how long it has been there, and any safety or access impact.
3. We match it to the closest official Austin 311 service type.
4. Review the prepared report, send it through the official route, and save the service-request number if one is issued.
5. Watch the status and follow up by that number if nothing moves.

Have this ready

• The exact address or nearest intersection
• When the problem started or when it happens
• Photos if you can take them safely

Common mistakes to avoid

• Picking a dramatic category instead of the closest one; the wrong queue means a reroute and lost days.
• Describing a suspected violation as confirmed; stick to what you can see and when.

Common questions

What if my problem fits more than one Austin 311 category?

File the closest single match and mention the overlap in the description. Duplicate filings across categories split the record and slow the response.

How do I check on the report afterward?

Every filed report gets an official service-request number. Austin 311's status page and phone line both track by that number.

Official sources

• Austin 311
• Submit or check an Austin 311 request

Last reviewed August 26, 2026 against the official source.

Related

• Report a noise problem in Austin
• Report an abandoned vehicle in Austin
• Austin 311 help: report and track a city issue
• How do you report a noise problem in Austin?