Renew Texas benefits and send missing proof

Short answer

A benefits renewal and a request for missing information are different checkpoints. Use Your Texas Benefits to read the exact case notice, then send only the signed form or proof HHSC requests through an official channel and keep the receipt. HHSC decides whether the case is complete, remains eligible, or needs another response.

Who this is for

Texas residents responding to a benefits renewal, missing-information letter, status delay, or case notice for an HHSC program.

Next steps

1. Open the case details and newest notice in Your Texas Benefits to separate a renewal from a missing-proof, interview, denial, or status question.
2. Complete the signed renewal or send only the information requested through the official portal, app, fax, mail, phone, or office route named by HHSC.
3. Save the submission date, confirmation, and a safe list of what was sent without copying case numbers or documents into ATX Untangled.
4. Check the case and new letters again; if the receipt is missing or the due date is close, call 2-1-1 after choosing a language and select option 2, or use the contact route on the notice.

Have this ready

• The exact renewal or information-request notice and its due date
• The program and case reference, kept inside the official HHSC channel
• Only the proof named in the notice
• A submission receipt plus a date to check the case again

Common mistakes to avoid

• Guessing which proof HHSC wants instead of reading the exact notice
• Treating an upload or mailed packet as proof that HHSC processed or approved it
• Missing a signature, due date, interview, or later information request
• Sharing a case number, login, Social Security number, or benefit document with ATX Untangled or an unverified helper

Official sources

• Your Texas Benefits
• HHSC Texas Works renewal form
• HHSC renewal and redetermination policy

Checked August 10, 2026. Recheck the official page monthly and when the official page changes.

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