Missed trash, recycling, or compost pickup in Austin

Short answer

Report a missed City of Austin trash, recycling, or compost pickup to Austin 311 online or by phone. Confirm the cart was out on time and the schedule did not shift for a holiday first, then keep the 311 service request number so you can track the response.

Next steps

1. Check the official collection schedule for your address and rule out a holiday slide.
2. Confirm the cart was set out on time, in the right spot, and not blocked or tagged for a rule issue.
3. File the missed-pickup request with Austin 311 and save the service request number.
4. Check status with the request number and follow up with the same number instead of filing duplicates.

Common mistakes to avoid

• Reporting before confirming the holiday or schedule change
• Filing a second request instead of tracking the first by number
• Leaving the cart blocked by a car or overfilled so it cannot be serviced
• Including account numbers or personal details beyond what the request asks for

Key facts

• Report a missed City of Austin trash, recycling, or compost pickup to Austin 311 online, in the app, or at 3-1-1.
• Holiday weeks shift the collection schedule; check the Austin Recycles schedule before reporting.
• Keep the cart out until the crew comes or 311 tells you the make-up day.

Checked August 26, 2026 against the official source.

Common questions

How long do I wait before reporting?

Wait until your normal collection day has passed, then report the next day. Crews sometimes run late; a same-day evening report can land while the route is still finishing.

Official sources

• Austin Resource Recovery residential collection
• Austin 311 service request

Checked August 26, 2026. Recheck the official page monthly and when the official page changes.

Related resident guides

• Austin 311 help: report and track a city issue
• How to dispose of bulky items in Austin
• Dispose of batteries and hazardous waste in Austin