Missed trash pickup in Austin? We file your 311 report

Short answer

Austin Resource Recovery takes missed-pickup reports through 311. Report within the window after your collection day, keep the cart out, and note anything that blocked the truck.

Who this is for

Austin residents whose city trash, recycling, or compost cart was skipped on collection day.

The steps, in order

1. Confirm today was your collection day and the cart was out on time.
2. Check the cart for a tag or blocker: overfilled lid, blocked access, or wrong items.
3. Report the miss to Austin 311 with your address and the collection type.
4. Keep the cart at the curb until the return trip happens.
5. If the request closes but the cart is still full, reopen it with the request number.

Have this ready

• Your street address
• Which collection was missed (trash, recycling, compost)
• Your normal collection day

Common mistakes to avoid

• Reporting before the crew finishes the route; trucks can run late on holidays and after storms.
• Pulling the cart back in; the return trip needs it at the curb.

Common questions

How long does Austin take to return for a missed pickup?

Timing varies by route load. Track the 311 request number; if it closes without a pickup, reopen it.

Is there a fee for a missed-pickup return trip?

A normal missed pickup reported through 311 does not carry a fee. Special or extra collections are different.

Official sources

• Austin 311
• Austin Resource Recovery

Checked August 26, 2026. Recheck the official page monthly and when the official page changes.

Related

• Get rid of large items in Austin
• Austin 311 help: report and track a city issue